PIGMENTO STUDIO

FREQUENTLY ASKED QUESTIONS

HOW CAN I GET AN ESTIMATE? After you send us your laser ready vector file with a full job specification, we can give you an estimate back very fast! in some cases within an hour.

CAN YOU GIVE ME AN ESTIMATE OVER THE PHONE? Unfortunately we can’t give estimates over the phone for the reasons described above (so please don’t try!).

CAN YOU DRAFT A VECTOR DRAWING FOR ME? Yes we can, prices start from $200 pesos and you’ll need to send us a full job specification.

DO YOU HAVE ALL KINDS OF MATERIALS IN STOCK TO PROVIDE? Not everything, we keep stock of the most readily used materials types, sheet sizes and thicknesses. Lesser requested materials types / larger sheet sizes and thicknesses will need to be special ordered from our suppliers. This will be factored into the overall turnaround time of your job when supplied with an estimate.

CAN I SUPPLY MY OWN MATERIAL? Yes you can! Lots of our clients send us their materials and objects to be cut and engraved. Not everything is laser friendly though so you’ll need to give us details of the materials you want to work with so we can advise if it’s possible for us to work with them.

CAN I GET A SAMPLE MADE UP?Yes, if producing a volume order we can provide a sample made from your artwork for you to prove. We do charge for this as there is setup and laser time involved. Prices usually start from $200 depending on the size of the simple.

CAN YOU CUT METALS? We can’t cut any sheet metal unfortunately. We can however engrave metals and metal laminates.

CAN I DROP INTO YOUR STUDIO ANY TIME TO HAVE SOMETHING DONE? Unfortunately not, all jobs need to go through our estimate procedure and need to be confirmed in advance. Once a job is confirmed it goes into our job queue. There is usually up to 2-3 days work progress on any given day meaning we rarely have a machine that is not in use. We do offer a rush job service (Same day or within 24hrs) if we can manage it. This is charged at a premium rate as we need to interrupt work in progress to get your job on the machines.

CAN I STAY IN THE STUDIO WHILE MY JOB IS BEING PROCESSED? Usually the answer is no, unless it is imperative that you need to be there. The studio is a very busy environment. If dropping off your own supply material you will need to leave it with us and come and pick up your job at a pre-arranged time.

Design and code by COMITÉCOMITÉ